This Shipping Policy applies to physical products purchased through the LEILMALL marketplace.
Order processing
Orders are reviewed after successful payment. Processing time can vary by product, stock location, destination and any verification required for the order.
Delivery information
Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Delivery estimates are guidance and may change because of carrier, weather, location or operational conditions.
Tracking and status
Available order updates are shown in the member dashboard. Contact support with your order reference if a shipment appears delayed or the delivery information is incorrect.
Digital items
Gift cards and utility services are delivered electronically and are not subject to physical shipping timelines.