LEILMALL reviews refund requests fairly and according to the type and status of each transaction.
Physical product orders
Contact support promptly if an item arrives damaged, incorrect or materially different from its description. Eligibility may depend on order status, product condition and the time elapsed since delivery.
Gift cards and digital codes
Successfully fulfilled digital codes are generally not refundable because they can be used immediately. If a provider fails before fulfilment, the request may remain pending or the eligible wallet may be refunded according to the configured provider rule.
Utility payments
Completed utility transactions are normally final. Failed provider requests are reviewed automatically or manually and may be refunded to the original wallet when the service rule allows it.
How to request help
Provide the transaction reference, account email and a clear description through the Contact page. Never include a password, full gift card code or PIN in a support message.